Privacy Policy

1. Introduction

HexaTrace Ltd (“we,” “us,” “our”) is committed to protecting your privacy and complying with the UK GDPR, Data Protection Act 2018, and other applicable laws. This Privacy Policy explains how we collect, use, and protect your personal data.

2. Data We Collect

• Personal Identifiable Information (PII): Name, email, phone number, company details.
• Technical Data: IP address, browser type, device information, cookies.
• Service Data: Usage logs, feedback, support requests.

3. How We Use Your Data

We use your data to:

• Deliver and improve our services.
• Communicate with you about your account and support.
• Comply with legal obligations.
• Conduct security assessments and incident response.

4. Legal Basis for Processing

Our data processing is based on your consent, contractual necessity, legal obligations, or legitimate interests in providing secure services.

5. Data Sharing and Disclosure

We do not sell personal data. We may share data with:

• Trusted third-party service providers (under strict confidentiality).
• Legal authorities when required by law.

6. Data Security

We implement industry-leading security measures including encryption, access controls, and continuous monitoring to protect your data.

7. Data Retention

We retain personal data only as long as necessary to fulfill our services, comply with laws, or as agreed with clients.

8. Your Rights

Under GDPR, you have the right to:

• Access your personal data.
• Request correction or deletion.
• Object to processing or request restriction.
• Data portability.
• Withdraw consent at any time.

9. Cookies and Tracking

Our website uses cookies to enhance user experience and analytics. You can manage cookie preferences through your browser.

10. International Transfers

Where data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place.

11. Children’s Privacy

Our services are not intended for individuals under 16 years of age.

12. Updates to This Policy

We may update this Privacy Policy occasionally. We encourage you to review it periodically.

13. Contact Us

For privacy questions, data access requests, or complaints:

info@hexatrace.com